Loss, Theft & Damage Protection

Loss, Theft & Damage Protection Terms & Conditions

What is Loss, Theft & Damage Protection? We want to ensure you receive your items quickly and safely. Our Loss, Theft & Damage Protection is a premium service that provides priority support and immediate resolution if your order experiences unexpected issues during transit. For a small flat fee, you are fully protected against carrier mishandling, lost packages, and in-transit theft.

1. Coverage Period Coverage begins the moment your package is dispatched from our fulfillment center and concludes immediately upon successful delivery to the designated address provided at checkout.

2. Covered Events This protection covers the following incidents occurring strictly during transit:

• Loss: The carrier confirms the package is lost, or tracking has not updated for more than 15 consecutive business days.

• Damage: The items arrive physically broken or unusable due to carrier mishandling.

• Theft (In-Transit): The package is intercepted or stolen before reaching your final delivery destination.

3. Exclusions (What is NOT Covered) To keep this service affordable and fair, protection does NOT apply in the following situations:

• Incorrect or incomplete shipping addresses provided by the customer at checkout.

• Packages marked as "Delivered" by the carrier but subsequently missing (e.g., porch piracy or items left unattended after a successful delivery).

• Delays caused by local customs holds, import clearance issues, or weather events.

4. Fast-Track Claims Process We make it easy. To file a claim, please contact our support team within 7 days of your scheduled delivery date.

• Required Evidence: Simply provide your order number and clear photographs of the damaged packaging/contents.

• For Theft/Loss: We may require a formal inquiry case number or confirmation from the shipping carrier.

5. Resolution: Refund or Replacement Once your claim is verified, we will prioritize your resolution by offering one of the following at our discretion:

• Replacement: A brand-new item expedited to you at no additional cost.

• Refund: A full refund for the cost of the affected items (excluding the $4.99 protection fee).

6. Fees and Opt-Out Policy

• Fee: This premium protection is provided for a non-refundable fee of $4.99 USD per order.

• Automatic Protection: For your convenience and security, Loss, Theft & Damage Protection is automatically added to your order at checkout.

• Opt-Out: If you prefer to assume the risk of loss or damage, you may easily decline this coverage by unchecking the protection box before completing your purchase.

• Once an order has been dispatched, the protection fee becomes non-refundable, as the coverage service has been activated.

7. Limitation of Liability Our maximum liability is limited to the actual purchase value of the covered items. This protection does not cover indirect, incidental, or consequential damages.